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What is required to make a reservation?The reserving person must be 23 years of age or older and have a valid ID and a credit card. If you are born after September 1, 1993, you must have a boating license (link to online boating exam is below). A credit card is required to definitively lock down a reservation, as well as the same credit card being held onto by staff while out on the lake as collateral. We will provide everything needed, such as gas and life jackets. The jet skis will be stationed on Lake Austin and ready to ride by your booking time. We suggest you arrive 15min early to go over safety protocols and still have your full reservation time to ride. Once on site, a liabilty waiver will be provided which must be read and signed before riding. There is a weight limit of 350lbs for each jet ski. The online boating safety license can be acquired online below. https://tpwd.texas.gov/education/boater-education/boater-education-online-courses
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What is our cancellation policy?(A TRANSACTION FEE OF 4% WILL BE TAKEN FROM EACH REFUND) In order to get a 100% refund of your deposit, the cancellation must be done at least seven days prior to your reservation date. If cancellation occurs between seven days & 48 hours of your reservation, a loss of 50% of your deposit will be incurred as store credit. If done within 48 hours, only store credit will be granted. Day-of cancellations and any no-call/no-show guests will lose their entire payments. IF YOU SHOW UP TO THE RESERVATION UNDER THE INFLUENCE OF ALCOHOL/DRUGS YOUR RESERVATION WILL BE CANCELED AND YOU WILL LOSE YOUR ENTIRE PAYMENT.
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What if unfavorable weather is predicted?We WILL NOT cancel outings due to "forecasted" rain or bad weather, but will do so if it is actually raining at the lake at the time of the reserved outing. Then, and only then, will the option to reschedule/cancel be available.
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Do we serve Lake Travis?We currently only serve Lake Austin for our water adventures. Unfortunately, jet ski rentals on Lake Travis are out of our service area.
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Where are we located?All of our Austin jet ski rentals will take place at the 360 Bridge boat ramp on Lake Austin. Address: 5019 TX-360 Loop, Austin, TX 78746
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Any other questions?If there are any questions that you want to ask, feel free to reach out to us at info@austinjetskis.com
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